We contacted Mladen Cux of Waterproofing Works to provide a quote to waterproof our upstairs balcony.
He was very professional with detailed explanations and options. We accepted his quote.
All interactions, arrangements and explanations were excellent. The preparation work and membrane product application was completed with all visits booked and attended on time. We always had great and timely communications.
This was nearly two years ago. We were very pleased with the work, especially with the professional attitude and result.
This year when we examined one specially treated area, we found that there were cracks where some of the preparation product had failed to bond to the balcony. The rest of the balcony was perfect. And the leakage downstairs had been resolved.
Mladen came to inspect the cracked area and immediately agreed to fix the issue. It was a failure of the product, not of their workmanship.
We are very impressed with Mladen’s concern, his professional integrity and the quality of the restitution work.
He deserves recognition for backing his guarantee and that he has refinished this waterproofing job to the highest standard. We were impressed that he just did the work and we didn’t feel he resisted. He made sure to complete the job as quoted even after nearly two years. This was commendable.
If we could award him higher than 5/5 stars we would.
We highly recommend Waterproof Works and especially Mladen for his outstanding professionalism and good humour. Thank you!”
