We contacted Mladen Cux of Waterproofing Works to provide a quote to waterproof our upstairs balcony.
He was very professional with detailed explanations and options. We accepted his quote.
All interactions, arrangements and explanations were excellent. The preparation work and membrane product application was completed with all visits booked and attended on time. We always had great and timely communications.
This was nearly two years ago. We were very pleased with the work, especially with the professional attitude and result.
This year when we examined one specially treated area, we found that there were cracks where some of the preparation product had failed to bond to the balcony. The rest of the balcony was perfect. And the leakage downstairs had been resolved.
Mladen came to inspect the cracked area and immediately agreed to fix the issue. It was a failure of the product, not of their workmanship.
We are very impressed with Mladen’s concern, his professional integrity and the quality of the restitution work.
He deserves recognition for backing his guarantee and that he has refinished this waterproofing job to the highest standard. We were impressed that he just did the work and we didn’t feel he resisted. He made sure to complete the job as quoted even after nearly two years. This was commendable.
If we could award him higher than 5/5 stars we would.
We highly recommend Waterproof Works and especially Mladen for his outstanding professionalism and good humour. Thank you!”
Requested a call out for what I though was an issue with the epoxy grout. They attended promptly and found it was not
to do with the epoxy grout.
They fixed the issue we had at no cost and with a great attitude. We would highly recommend the service & professionalism of the entire Waterproofing Work Team.
Thank you,
Guys did a great job at a good price . I did not get to meet any of them . All done on computer and phone as working away . Re tiled shower areas , remover taps and shower screen etc . Gave me a time and date and kept to their word . Left the job clean and spotless . Very impressed . Thank you
Good communication, prompt start and finish and great workmanship – now its a waiting game to see if its all been worth it.
I am extremely happy with the service provided. The workmanship is top quality, the finished result (3 rooms) looks great. The professional tiler listened to my concerns and met every one of them. He also went over and above to ensure the excellence of the finished result. The quote was also well within my margins and beat other quotes by thousands of dollars.
I can only iterate what has been said in other testimonials – highly professional in all dealings ; prompt and efficient service ; extremely clean workmen. I would have no hesitation in recommending Waterproofing Works to others.
Punctual quoting and excellent tradesperson to finish the job
This is the 2nd time we have used Waterproofing works and would definately use them again. Easy communication, on time, great work and happy with the outcome. Thanks.
We have worked with Ali and Mel for past few years now and have always been accommodating to our request. They are able to schedule based on our tenant’s availability.
Have always delivered great service and works.
The whole team is great and very professional! Quotes and prices we have received are very reasonable.
Great company!
From the very beginning, when I put an online query in, someone contacted me within 24 hours and was out that same day to assess the shower and give me a quote. They also gave advice on the area, plumbing required and advice on the existing shower screen.
Then when the tiler came, he was a meticulous worker who kept the house immaculate despite all the potential mess. He was so friendly and polite. And his work is amazing. So professional and perfect.
We couldn’t be happier with the process and the outcome.
Thanks,
Anouska
